Frequently Asked Questions


How do I login and access the webinar?

You can login here: https://webinars.jackhirose.com/my-account/ using the same email address and password created at the time of registration.

 

I forgot my password, how do I reset it?

Use the “Lost Your Password?” link found under the orange Login button. Spam blockers may filter this email into your junk or spam folder, please double check this folder. Follow the prompts found in the email.

If you have requested a password reset too many times and are now temporarily locked out of your account, please wait 24 hours before trying again. If you require further assistance, please email webinars@jackhirose.com.

 

Can I watch the lectures later if I can’t make the scheduled times?

All sessions are recorded and available to all participants to watch at their own leisure. Please note, recordings of bonus material (ie. Q&A, group discussion, etc.) may not be available.

 

How long do I have to watch the recordings?

Recordings will expire 2 weeks after the last session unless otherwise stated in the webinar course description. Please note these dates are predetermined and we cannot grant extensions under any circumstances. No exceptions can be made.

 

How many times can I watch the recordings?

There is no playback limit – registrants can play the recordings as needed until the deadline date.

 

What if I register after the first session?

All sessions will be recorded and available to all registrants regardless of registration dates, until the predetermined deadline.

 

My colleagues and I would like to watch as a group using one login, how will this affect my certificate and CEUs?

Only registrants who have paid the registration fees will be eligible to receive CEUs and a certificate. Registrants cannot share seats as registration is limited to one participant. Each participant must have their own login information.

 

How will I receive my CEUs/certificate?

In order to access your certificate please mark all lessons including the before you begin, quiz and course evaluation as complete. Once all lessons have been completed, please use the “View Certificate” button to download your certificate. Go to My Courses > Completed Courses > View Certificate

Please be sure to complete the quiz before the expiration date. After this date, the quiz will no longer be available. Unfortunately, we cannot grant extensions under any circumstances.

 

Can I receive an extension on the webinar?

Unfortunately, we cannot offer extensions under any circumstances. Exceptions will not be granted as all dates are predetermined well in advance.

 

Can I purchase recordings of the webinar?

Recordings of the webinar are not available for sale.

 

How long do I have to view an On Demand course?

Please visit the course page for deadlines. These deadlines are pre-determined and extensions cannot be granted under any circumstance despite registration dates.

 

Do you offer student rates?
 
Yes, we offer Full-time student rates with proof of full-time student status.  Students are eligible to receive the full-time student rate if you meet the following criteria.
 
  1. If you are a full-time student – enrolled in a minimum of 3 courses or 9 credits from a recognized accredited university or institution including but not limited to: Ph.D., Masters, & Bachelor’s degree programs.
  2. Attend over 100 hours per semester of course instruction either in-class instruction or online courses.
  3. Are able to provide proof of full-time student status. Such as a student transcript or letter of enrolment from your school’s registrar.

For full-time student rates, please email webinars@jackhirose.com

 

How do I receive a group rate for my group of 3 or more? 

Please email webinars@jackhirose.com

 

What are the group rates?

6 Credit Course 
·       Group 3 – 7: $15 off per person
·       Group 8 – 14: $30 off per person
·       Group 15+ : $50 off per person
 
12 Credit Course
·       Group 3 – 7: $20 off per person
·       Group 8 – 14: $40 off per person
·       Group 15+ : $60 off per person

 18 Credit Course  
 ·       Group 3 – 7: $20 off per person
·       Group 8 – 14: $40 off per person
·       Group 15+ : $60 off per person

For groups of 20+ please contact our office for a custom rate.

 

Can I apply for the Workshop Aide Program?

We do not offer this program for webinars.

 

Am I eligible for the previous attendees rate? How do I get it?

Registrants who have already attended the same course/event are eligible to take the course again at a discounted rate.

To apply the discounted rate, please email registration@jackhirose.com with the name of the workshop you are interested in, and payment information.

 

Refunds Options

14 business days or more prior to the event Refund minus $40 admin fee
Less than 14 business days prior to the event Credit minus a $40 admin fee
Less than one full business day prior to the event No refund or credit under any circumstances

I am experiencing technical difficulties, will I be reimbursed?

If technical issues result due to software malfunction, the webinar will be rescheduled for a later date.

If technical issues result due to user error, or personal software limitations (ie. outdated operating systems, insufficient internet speed, etc.), we cannot offer reimbursement of any kind. Please see webinar event page for specific system requirements where applicable.

 

I’m having technical difficulties, do you offer assistance?

Unfortunately, we do not offer technical support.

If you experience difficulty with loading your video, please contact your internet provider or try using a different browser.