Terms and Conditions



Liability Disclaimer

Our liability is limited to refunds for webinar fees only. Jack Hirose & Associates Inc. reserves the right to cancel or reschedule a webinar. In the unlikely event of a webinar cancellation, we will issue a full refund for webinar fees only. In the unlikely event of webinar being rescheduled, a refund will not be issued and an extension for the course will apply. Jack Hirose and Associates Inc. will not be responsible for damages or costs associated with a cancelled or rescheduled webinar. The contact information provided during registration will be added to our mailing list. Jack Hirose and Associates Inc. will not sell our mailing list or grant access to third parties; you can unsubscribe at any time. To unsubscribe please visit our website.

All webinars are recorded for registrants to watch at their leisure for the duration of the webinar. These recordings are for registrant use only and cannot be saved by the registrant for personal or professional use (ie. to a disc, computer, server, web host, etc.). Seat sharing is not permitted. Recordings are to be viewed by those who have paid registration fees only. Wrongful use of webinar access including above provisions will result in immediate termination of accessibility with no refunds, credits or CEU’s. Please note, we monitor unusual account activity.


Cancellation Policy

All cancellations must be submitted by email. Non-attendance at a webinar will not be grounds for any or partial refund/credit under any circumstances.

Refunds will be available minus a $40 administration fee for cancellations made 14 days or more prior to the webinar. For cancellations less than 14 days prior to the event, credit minus a $40 administration fee will be available. No refund or credit under any circumstances will be available for cancellations less than one full business day prior to the webinar. Exceptions to this will not be granted.

If you are unable to attend, you are invited to send an alternate in your place at no extra cost. Please notify us of the replacement’s full name and contact information, including their email address. Please double check your spelling.

Registrants experiencing technical difficulties as a result of, but not limited to: user error, personal software malfunction, slow internet connection, etc. will not be refunded under any circumstances. For specific system requirements (if applicable), please see the webinar listing prior to registering.


Continuing Education Credits

We are accredited by: Canadian Psychological Association (recognized by the Alberta College of Social Workers), Canadian Counselling and Psychotherapy Association, Canadian Addiction Counsellors Certification Federation, Vocational Rehabilitation Association, Canadian Professional Counselling Association, Employee Assistance Certification Commission (EAPA). Please note: The number of course credits will vary for each event. Please see the event listing for specific workshop accreditation.



Certificates are distributed electronically via a link at the end of the webinar. This link is only provided once the quiz has been taken and a passing grade is achieved. If a participant does not complete the quiz by the predetermined deadline, no extensions will be granted under any circumstances. If the quiz has not been completed, a certificate will not be issued.



Receipts are automatically sent by email when participants register and pay online. Please be aware spam filters can block email receipts. Additional copies can be downloaded by logging into your account: My Account – Orders – Download PDF.


Group Rates

Posted prices are per user. Each user gets their own login and password so they can login from home and have access to the video files, handouts and they get a certificate of completion.

The group rate is a discount depending on the number of participant and posted prices are per user, please see the rates below. These discounts can be combined with other offers.

6 Credit Course 
·       Group 3 – 7: $15 off per person
·       Group 8 – 14: $30 off per person
·       Group 15+ : $50 off per person
12 Credit Course
·       Group 3 – 7: $20 off per person
·       Group 8 – 14: $40 off per person
·       Group 15+ : $60 off per person

 18 Credit Course  
 ·       Group 3 – 7: $20 off per person
·       Group 8 – 14: $40 off per person
·       Group 15+ : $60 off per person

For groups of 20+ please contact our office for a custom rate.