Terms of Service


Liability Disclaimer

Our liability is limited to refunds for webinar fees only. Jack Hirose & Associates Inc. reserves the right to cancel or reschedule a webinar. In the event of a webinar cancellation, we will issue a full refund for webinar fees only. In the event of webinar being rescheduled, a refund will not be issued and an extension for the course will apply. Jack Hirose and Associates Inc. will not be responsible for damages or costs associated with a cancelled or rescheduled webinar. The contact information provided during registration will be added to our email and mailing list. In registering for this course you agree to be added to our email and mailing list, to receive information about the course and other upcoming events. Jack Hirose and Associates Inc. will not sell our mailing list or grant access to third parties; you can unsubscribe at any time. To unsubscribe please click the unsubscribe link at the bottom of our emails or contact our office.

All webinars are recorded for registrants to watch for the duration of the webinar. These recordings are for registrant use only and cannot be saved by the registrant for personal or professional use (ie. to a disc, computer, server, web host, etc.). Seat sharing is not permitted. Recordings are to be viewed by those who have paid registration fees only. Wrongful use of webinar access including above provisions will result in immediate termination of accessibility with no refunds, credits or CEU’s. Please note, we monitor unusual account activity.

Refund & Cancellation Policy


All on-demand courses are final sale. These courses allow immediate access, no refunds or credits will be granted under any circumstances.


Cancellations for live-stream courses must be submitted by email prior to the start date. Non-attendance at a webinar will not be grounds for a refund or credit under any circumstances. To receive a refund or credit please contact our office by email at registration@jackhirose.com. All credits are subject to a $40 administrative fee.

14 business days or more  – refund minus $40 admin fee

Less than 14 business days – credit minus $40 admin fee

Less than one full business day – no refund or credit

Exceptions to this will not be granted.

Name Change Fee

There is a $25 name change fee for administrative changes made to attendee information once registration is complete. When registering please use your professional name and correct email. Double check spelling and punctuation is accurate. Your certificate will appear exactly as you provide during registration including capitalizations.

If you are unable to attend, you are invited to send an alternate in your place. Replacements are subject to a $25 name change fee. Please notify us of the replacement’s full name and contact information, including their email address. Please double check your spelling.

Registrants experiencing technical difficulties as a result of, but not limited to: user error, personal software malfunction, slow internet connection, etc. will not be refunded under any circumstances. For specific system requirements (if applicable), please see the webinar listing prior to registering.


In order to redeem your credit please email registration@jackhirose.com with your full name and which course you would like to attend. Please note, registration using a credit must be done manually by our office. Adjustments cannot be made for previous purchases.

Continuing Education Credits

We are accredited by: Canadian Psychological Association (recognized by the Alberta College of Social Workers), Canadian Counselling and Psychotherapy Association, Vocational Rehabilitation Association, Canadian Professional Counselling Association, Indigenous Certification Board of Canada, Employee Assistance Certification Commission (EAPA), Canadian College of Professional Counsellors & Psychotherapists. Please note: The number of course credits will vary for each event. Please see the event listing for specific workshop accreditation.


Certificates are distributed electronically via a link at the end of the webinar. This link is only provided once the quiz has been taken and a passing grade is achieved. If a participant does not complete the quiz by the predetermined deadline, no extensions will be granted under any circumstances. If the quiz has not been completed, a certificate will not be issued.


Receipts are automatically sent by email when participants register and pay online. Please be aware spam filters can block email receipts. Additional copies can be downloaded by logging into your account: My Account – Orders – Download PDF.

Full-Time Student Rates

For full-time student rates, please email webinars@jackhirose.com
prior to purchase. Students are eligible to receive the full time student rate if you meet the following criteria.
  1. If you are a full-time student – enrolled in a minimum of 3 courses or 9 credits per semester from a recognized accredited university or institution including but not limited to: Ph.D., Masters, & Bachelor’s degree programs.
  2. Attend over 100 hours per semester of course instruction either in-class instruction or online courses.
  3. Are able to provide proof of full-time student status. Such as a student transcript or letter of enrolment from your school’s registrar.

Group Rates

Posted prices are per user. Each user gets their own login and password so they can login from home and have access to the video files, handouts and they get a certificate of completion.

The group rate is a discount depending on the number of participants and posted prices are per user, please see the rates below. These discounts can be combined with other offers.

Please note, if a promotional code for a group rate is used the promo code will expire 2 weeks after it is provided to the group leader. If the minimum number of registrants for the group rate are not registered by this time, the group leader will be charged the difference for the outstanding balance.

6 Credit Course
·       Group 3 – 7: $15 off per person
·       Group 8 – 14: $30 off per person
·       Group 15+ : $50 off per person

12 Credit Course
·       Group 3 – 7: $30 off per person
·       Group 8 – 14: $60 off per person
·       Group 15+ : $100 off per person

18 Credit Course
·       Group 3 – 7: $45 off per person
·       Group 8 – 14: $90 off per person
·       Group 15+ : $150 off per person

For groups of 20+ please contact our office for a custom rate.

Group Leaders

Group leaders are responsible for organizing their groups prior to submitting registration forms. Group leaders will be contacted if there are any discrepancies regarding payment or attendance. It is the group leader’s responsibility to provide correct payment, registrant information, etc. once they have been informed.

Additional Members

If you would like to add members to your group, please have the group leader contact webinars@jackhirose.com. Additional member requests must be submitted prior to the air date. Please note, the initial group rate will continue to apply regardless of the number of additional registrants.

Price Adjustments

Please note we are unable to administer price adjustments. If you registered individually and wish to register as a group or have previously registered and wish to receive bundled pricing, you must cancel your individual registration. Our cancellation policy, including a $75 administration fee, will apply.

All coupons must be entered at checkout at the time of purchase in order to receive the discount.  Adjustments will not be given for coupons not entered at checkout.

Group Cancellation Policy

There are no cancellations, refunds, or credits for group rate registrations. Replacements will be subject to a $25.00 administration fee.