Online Learning Terms & Conditions

Registration and Individual Access

Each registration is for one participant. Accounts, login credentials, and course access cannot be shared or divided between individuals.

Each participant must use their own account so that course progress, quiz results, and certificates are recorded correctly.

Please register using your professional name and a correct email address. Check spelling, punctuation, and capitalization carefully, as your certificate will display the name entered in your account.

Course Recordings and Materials

Recording Availability and Access Periods

Live-stream webinars are recorded for registered participants to view during the designated course access period.

Recordings may take up to 10 business days after the live stream to become available. Please review the course page and access instructions for recording availability and expiry details.

Access ends at the date, time, and time zone specified in your course access instructions. Participants are responsible for completing all viewing, course activities, and quizzes before that deadline.

Recordings cannot be accessed after the course expires.

Recording and Sharing Restrictions

Course recordings are not available for download.

Participants may not record, copy, save, distribute, sell, or upload course videos for personal or professional use. Sharing course access or using recording software to capture training content is prohibited.

Account activity is monitored. Unauthorized account sharing, recording, copying, or distribution may result in immediate termination of access without a refund, credit, or certificate.

Handouts and Course Materials

Materials specifically provided as downloads may be saved for the registered participant's personal learning and reference, subject to any restrictions identified in those materials.

Downloading a handout does not grant permission to reproduce, distribute, sell, upload, or use it to deliver training to others.

Refund and Cancellation Policy

On-Demand Courses

Live-Stream Courses

All cancellation requests must be emailed to registration@jackhirose.com .

Eligibility is based on when your written request is received before the scheduled start of the course. For multi-day or multi-session courses, deadlines are measured from the first scheduled session, regardless of which sessions you plan to attend.

Business days are Monday through Friday, excluding statutory holidays observed in British Columbia. All cancellation timing uses Vancouver time (Pacific Time).

For these deadlines, one full business day means the same time on the preceding business day. For example, if a course begins Monday at 9:00 a.m. Vancouver time, your request must arrive by Friday at 9:00 a.m., provided Friday is not a statutory holiday. The same method applies when counting 14 business days.

Non-attendance does not qualify for a refund or credit. The same cancellation deadlines apply if you cannot attend the live broadcast but have access to the recording.

Group registrations are not eligible for participant-requested refunds or credits.

Registration Credits

Registration credits do not expire and may be applied toward any future Jack Hirose & Associates event or course, including in-person workshops and conferences, live-stream webinars, and on-demand training.

Credits are issued in the registered participant's name by default. Upon request, a credit may be issued in an organization's name.

Credits may be transferred only with consent from the original credit holder.

If the new registration costs more than the available credit, the difference must be paid by credit card or cheque. If it costs less, the unused credit balance remains available for future registrations.

To redeem or transfer a credit, email registration@jackhirose.com with the credit holder's name and the event or course you would like to register for.

Registration Corrections and Substitutions

Minor spelling corrections can be made without charge.

Changing a registration to a different participant is a substitution and is subject to a $25 administrative fee per replacement.

Substitutions must be arranged before the original participant attends a live session, views course videos, or begins course activities. Once participation has begun, the registration cannot be transferred to another person.

Email registration@jackhirose.com with:

• The original participant's full name.
• The replacement participant's full name and email address.
• The course title and dates.

All substitutions must be processed through our office. Do not share your account or login credentials with a replacement participant.

Webinar Cancellations and Rescheduling

Webinars Cancelled by Jack Hirose & Associates

Jack Hirose & Associates reserves the right to cancel a webinar because of presenter availability, technical circumstances, or other unforeseen events.

If we cancel a webinar, all registrations, including group registrations, will receive a full refund of webinar fees paid, with no administrative deduction.

Our liability is limited to webinar fees paid. Jack Hirose & Associates is not responsible for other costs or damages associated with a cancelled or rescheduled webinar.

Rescheduled Webinars

If a webinar is rescheduled, your registration will be transferred to the revised dates and the course access period will be extended.

If you cannot attend the revised dates, you may retain access to the recording or request a registration credit before the rescheduled course begins. No administrative fee applies to a credit issued because we reschedule a webinar.

Refunds are not provided for rescheduled webinars. Updated dates, access details, and instructions for requesting a credit will be emailed to registrants.

Technical Requirements and Service Disruptions

Participant Responsibilities

Participants are responsible for having a compatible device, suitable internet connection, and any software required to access the course.

Please review the course page and access instructions before the webinar begins.

Technical difficulties caused by user error, personal devices, software malfunction, or a slow or unreliable internet connection do not qualify for a refund or credit.

For troubleshooting guidance, please visit our Online Learning FAQs.

Disruptions Affecting Course Delivery

If a technical problem affecting our course delivery prevents access to purchased training, we will work to restore access and communicate the available arrangements.

Depending on the disruption, these may include a replacement recording, an access extension, or a rescheduled session.

If we cannot provide the purchased training, we will arrange an appropriate refund or credit. Participant-side technical restrictions do not apply to a failure by us to deliver the training.

Chargebacks

If a participant initiates a chargeback, their account will be flagged and blocked from future registrations.

The disputed amount will be recorded as an outstanding balance pending the outcome of the dispute. If payment remains owing and is charged again, a $75 administrative fee will apply.

For questions about a charge, email registration@jackhirose.com .

Continuing Education Credits

Continuing education credits are available through the professional organizations that have pre-approved the course. Please review the individual course page for applicable approvals and credit hours.

If your professional board or association is not listed, you may submit your certificate directly to them for consideration. Acceptance and the number of credits awarded are determined by your board or association and are not guaranteed by Jack Hirose & Associates.

Participants must claim credits only for training they complete and in accordance with their professional body's requirements.

Certificates and Receipts

Certificates

Certificates are available digitally through the learning portal after all required course activities and quizzes have been completed with a passing grade.

All certificate requirements must be completed before the published course access deadline. If the required quiz is not completed and passed before access expires, a certificate will not be issued.

Your certificate will display your name as entered in your account.

Certificates After Course Expiry

Course expiry ends access to course content and incomplete activities. It does not invalidate a certificate already earned.

Please download and retain your certificate when it becomes available. If you need help retrieving an earned certificate after course expiry, follow the support instructions on our Online Learning FAQs page.

Printed certificates are not available. You may download and print your digital certificate for your records or submit it to your professional board or association.

Receipts

Receipts are emailed automatically when registration and online payment are completed. Please check your junk or spam folder if your receipt does not arrive.

Additional copies can be accessed through the Orders & Receipts section of your learning account.

Full-Time Student Rates

To request a student rate, email webinars@jackhirose.com before purchasing.

Students completing their studies online or in person may qualify. Applicants must meet all of the following requirements:

1. Be enrolled full-time in at least three courses or nine credits per semester at a recognized, accredited university or institution. Eligible programs include bachelor's, master's, and PhD programs.
2. Complete more than 100 hours of course instruction per semester, either online or in person.
3. Provide official proof of full-time student status, such as a transcript or letter of enrolment.

Documentation must identify your name, school, current enrolment status, and the course load or instructional hours needed to establish eligibility.

Please obtain confirmation of eligibility and registration instructions before completing your purchase.

Group Registrations

Group prices are per participant. Each participant receives an individual account to access course videos, handouts, and certificate requirements.

Certificates are issued only after the individual participant completes the course requirements.

Please see the individual course page for current group rates and minimum group sizes. Webinar group discounts may be combined with other offers.

Group Promotional Codes

Group promotional codes expire two weeks after being provided to the group leader.

The minimum number of participants required for the approved discount must register within that period.

If the minimum is not met, we will calculate the difference between the discount used and the rate applicable to the final group size. The group leader will receive an itemized invoice and will be responsible for arranging payment of the balance.

Group Leader Responsibilities

Group leaders are responsible for:

• Organizing participants before submitting registration information.
• Providing accurate participant names and individual email addresses.
• Coordinating payment and meeting registration deadlines.
• Resolving registration or payment discrepancies when contacted.
• Arranging additional participants and substitutions through our office.

Adding Participants to Live-Stream Courses

The group leader must email webinars@jackhirose.com to request additional participants before the live-stream date.

The originally approved group rate will continue to apply. Adding participants does not automatically qualify the group for a higher discount.

Adding Participants to On-Demand Courses

The group leader must email webinars@jackhirose.com before additional participants purchase or access the course.

Our office will confirm availability, the applicable group rate, and access deadlines before processing the additional registrations. Adding participants does not extend existing participants' access periods.

Group Cancellation Policy

Participant substitutions are permitted before participation begins and are subject to a $25 administrative fee per replacement.

If Jack Hirose & Associates cancels or reschedules the webinar, the organizer cancellation and rescheduling provisions above apply to group registrations.

Discounts and Price Adjustments

Promotional codes must be entered at checkout when the purchase is made. Discounts cannot be applied retroactively.

Individual registrations cannot be adjusted retroactively to receive group or bundle pricing.

If you wish to cancel an individual registration and register again at a group or bundle rate, the original purchase remains subject to its cancellation policy, including applicable deadlines and the $75 administrative fee.

Final-sale purchases are not eligible for cancellation.

Accessibility Accommodations

If you require an accessibility accommodation for online training, email registration@jackhirose.com as early as possible before purchasing or attending.

Please include the course title, dates, and the accommodation you require so we can discuss available arrangements.

Privacy and Email Communications

Privacy During Questions and Discussions

Please protect the confidentiality of clients, students, patients, colleagues, and other individuals when participating in discussions or submitting questions.

Do not share names or details that could identify another person.

Live webinars are recorded. Before contributing, please review the session's recording notice or ask the moderator whether your question, name, voice, video, or chat contribution will be included in the recording.

Email Communications

The contact information provided during registration is used to send confirmations, access instructions, schedule changes, and other information relating to your purchase.

Promotional emails about upcoming training include an unsubscribe option. Unsubscribing from promotional emails does not cancel your registration.

Jack Hirose & Associates does not sell its mailing list or provide it to third parties for their own marketing purposes.