Frequently Asked Questions

Select the training you would like to attend, choose the available registration option, and complete checkout. You can then sign in to your account to view your eligible courses.

Yes. You can purchase multiple courses. Each eligible course will appear in your account according to its access dates.

Student eligibility and verification requirements depend on the training. Please review the student registration terms shown for your event or contact our team before purchasing if you are unsure of your eligibility.

Group registration options may be available for selected training. Check the course registration page or contact our team to discuss the available options. Each participant should use their own learning account.

Jack Hirose & Associates has different cancellation and refund terms for on-demand courses and live-stream webinars.

On-Demand: All sales are final. No refunds or credits.

Live-Stream:

• 14 or more business days before the start: Refund minus a $75 administration fee per registration.
• Less than 14 business days before the start: Credit minus a $75 administration fee per registration.
• Less than 1 business day before the start: No refund or credit.

Refund requests must be received before the applicable deadline. Once a course has been accessed or the refund deadline has passed, refunds may no longer be available.

All cancellations must be emailed to registration@jackhirose.com. No exceptions.

No. All on-demand course sales are final, with no refunds or credits.

For a live-stream webinar, cancellations received 14 or more business days before the start qualify for a refund minus a $75 administration fee per registration. Cancellations received less than 14 business days before the start qualify for a credit minus that fee. Cancellations received less than 1 business day before the start receive no refund or credit. Email all cancellation requests to registration@jackhirose.com. No exceptions.

Yes! Jack Hirose & Associates offers online professional development webinars that can be accessed from anywhere in Canada. Whether you are in British Columbia, Alberta, Ontario, Quebec, or another province or territory, you can participate in live-stream and on-demand training from your home, office, or workplace. Our online courses serve mental health professionals, counsellors, psychologists, social workers, educators, and other helping professionals across Canada.

A live-stream webinar takes place at a scheduled time, while on-demand training can be viewed during the course’s designated access period. Some training offers both formats; check the specific course listing before registering.

Course audiences vary. Many sessions are designed for mental health, education, and helping professionals, including counsellors, psychologists, social workers, teachers, and school administrators. Review each course’s intended audience and learning objectives to determine whether it is suitable for you.

The individual course page should explain the learning format, presenter, session length, applicable CEU information, and any included materials. Review those details before checkout, since inclusions can vary by training.

Sign in to the learning portal and open My Courses. You can search your course list and filter by availability or completion status.

Use the password reset option on the login page. Follow the instructions sent to your account email address, and check your spam or junk folder if the message does not arrive.

Your course may have a future access start date. Check the dates displayed in My Courses and return once access begins.

Each course has a defined access period. Once that period ends, the course may no longer be available to open or complete. Check the access dates in your dashboard and finish all required activities before the deadline.

Check the exact access end date and time in your course dashboard. For example, if access ends at 12:00 a.m. Pacific on December 20, the last full day to complete the course is December 19. We recommend completing your training well before the deadline.

Recordings may take up to 10 business days after the live stream to become available for on-demand viewing. Check your course page for updates and remember that the course's overall access deadline still applies.

No. Jack Hirose & Associates strictly prohibits sharing course accounts, login credentials, or access to purchased training with other individuals. Each registration is for one participant only. All participants must register separately using their own accounts to access materials, track progress, and receive certificates. Suspicious account activity may be flagged and investigated. Unauthorized account sharing may result in immediate revocation of course access without a refund.

On-demand courses generally allow you to pause and return to lessons during the published access window. You must complete any required lessons or assessments before your course access expires.

No. Webinar recordings are available for streaming only through the Jack Hirose & Associates online learning portal. Recordings cannot be downloaded, saved, or accessed after the course access period has expired. Participants are responsible for watching course videos and completing required learning activities before their access deadline. Extensions are not guaranteed.

Check the time zone shown on your event and course pages. Course access may end at a specific time rather than at the end of the calendar day, so rely on the displayed deadline and complete requirements early.

Access depends on the course’s start date, payment status, and registration terms. Some on-demand courses may be available shortly after purchase, while upcoming live-stream courses may display Available Soon until their access window opens.

Complete all required course lessons and any associated quizzes or assessments. Once the course is marked complete and a certificate is available, you can access it from My Certificates.

Sign in and select My Certificates from your account dashboard. Available certificates can be opened and saved for your records.

Check that every required lesson and quiz has been completed and marked accordingly. If you have finished all requirements but the certificate still does not appear, contact support with your course name and account email address.

CEU eligibility and approval details depend on the course and your professional association. Check the specific training page for applicable credit information and confirm acceptance with your licensing or regulatory body.

Many Jack Hirose & Associates trainings are intended for professional development in mental health, counselling, psychology, social work, and education. Whether a particular course qualifies for your continuing education requirements depends on the course and your professional body.

The number of eligible CEU or professional development hours varies by course. Check the training description for the session duration and any stated pre-approval information; confirm eligibility with your own regulatory or professional association.

A certificate is issued only after the course’s completion requirements have been met. Depending on the course, this may include finishing all required lessons and passing a quiz or assessment.

Certificates are associated with your individual learning account. Keep your name accurate under My Account and review the generated certificate before submitting it to a professional association.

Sign in and open My Orders. Select the relevant order to view its details and available receipt information.

Open My Account, make the necessary changes, and select Save Changes. If you are changing your password, follow the instructions shown on that page.

First, confirm that you are signed in using the same email address used at checkout. Check your order status in My Orders and review any upcoming course start date. If the purchase is complete and the course is still missing, contact support with your order number.

For training intended for another person, review the course’s registration options or contact the team about group enrolment. Each learner should have an individual account to track their own progress and certificate.

Contact support with your order number and the email address used at checkout. Avoid creating multiple accounts for the same purchase until your registration has been checked.

Refresh the page, check your internet connection, and try an up-to-date browser. Disable browser extensions that may block video playback and try a private/incognito window. If the issue continues, try another device or network.

Make sure you have completed the lesson's required steps and selected any Mark Complete button where provided. Refresh the dashboard after finishing. If your progress remains incorrect, contact support with the course and lesson names.

Include the email address associated with your account, the course name, a brief description of the problem, and a screenshot of any error message. Never send your password.

A current version of Chrome, Safari, Firefox, or Edge on a compatible computer or mobile device is generally recommended. Video performance can vary by browser, device, and connection; test playback before a scheduled live stream.

Many modern mobile devices support web-based video, but interactive features and course navigation can differ by device. A desktop or laptop computer is recommended when you need to complete assessments or troubleshoot playback.

Check your spam, junk, and promotions folders, and confirm that you used the correct email address. If you still cannot find the message, contact support and include your order number when available.

Jack Hirose & Associates provides training on topics relevant to mental health and education professionals, including trauma-informed practice, anxiety, ADHD, autism, emotional regulation, attachment, and supporting children and youth. Explore online training to see the current selection.

Educators, school counsellors, and administrators can explore Jack Hirose & Associates online training for professional development on student mental health, behaviour, neurodiversity, emotional regulation, and related topics. Review individual courses for audience fit and availability.

Browse the Jack Hirose & Associates learning portal for current training relevant to trauma-informed care, therapeutic relationships, attachment, and clinical practice. Each course page provides the specific topic, presenter, format, and access details.

Start with the course learning objectives, presenter credentials, intended audience, format, and CEU information. Choose training that matches your practice setting and confirm any professional credit requirements with your association before purchasing.

Yes. Jack Hirose & Associates offers online training through this learning portal and lists in-person workshops and conferences on its upcoming workshops page. Check the event details for dates, location, and registration options.