Terms of Service

ALL PRICES ARE IN CAD$.

Liability Disclaimer

Our liability is limited to refunds for webinar fees only. Jack Hirose & Associates Inc. reserves the right to cancel or reschedule a webinar. In the event of a webinar cancellation, we will issue a full refund for webinar fees only. In the event of webinar being rescheduled, a refund will not be issued and an extension for the course will apply. Jack Hirose and Associates Inc. will not be responsible for damages or costs associated with a cancelled or rescheduled webinar. The contact information provided during registration will be added to our email and mailing list. In registering for this course you agree to be added to our email and mailing list, to receive information about the course and other upcoming events. Jack Hirose and Associates Inc. will not sell our mailing list or grant access to third parties; you can unsubscribe at any time. To unsubscribe please click the unsubscribe link at the bottom of our emails or contact our office.

All webinars are recorded for registrants to watch for the duration of the webinar. These recordings are for registrant use only and cannot be saved by the registrant for personal or professional use (ie. to a disc, computer, server, web host, etc.). Seat sharing is not permitted. Recordings are to be viewed by those who have paid registration fees only. Wrongful use of webinar access including above provisions will result in immediate termination of accessibility with no refunds, credits or CEU’s. Please note, we monitor unusual account activity.

Refund & Cancellation Policy

ON-DEMAND:

All on-demand courses are final sale. These courses allow immediate access, no refunds or credits will be granted under any circumstances.

LIVE-STREAM:

Cancellations for live-stream courses must be submitted by email prior to the start date. Non-attendance at a webinar will not be grounds for a refund or credit under any circumstances. To receive a refund or credit please contact our office by email at registration@jackhirose.com. All credits are subject to a $40 administrative fee.

14 business days or more  – refund minus $40 admin fee

Less than 14 business days – credit minus $40 admin fee

Less than one full business day – no refund or credit

Exceptions to this will not be granted.

Name Change Fee

There is a $25 name change fee for administrative changes made to attendee information once registration is complete. When registering please use your professional name and correct email. Double check spelling and punctuation is accurate. Your certificate will appear exactly as you provide during registration including capitalizations.

If you are unable to attend, you are invited to send an alternate in your place. Replacements are subject to a $25 name change fee. Please notify us of the replacement’s full name and contact information, including their email address. Please double check your spelling.

Registrants experiencing technical difficulties as a result of, but not limited to: user error, personal software malfunction, slow internet connection, etc. will not be refunded under any circumstances. For specific system requirements (if applicable), please see the webinar listing prior to registering.

Credits

In order to redeem your credit please email registration@jackhirose.com with your full name and which course you would like to attend. Please note, registration using a credit must be done manually by our office. Adjustments cannot be made for previous purchases.

Continuing Education Credits

We are accredited by: Canadian Psychological Association (recognized by the Alberta College of Social Workers), Canadian Counselling and Psychotherapy Association, Vocational Rehabilitation Association, Canadian Professional Counselling Association, Indigenous Certification Board of Canada, Employee Assistance Certification Commission (EAPA), Canadian College of Professional Counsellors & Psychotherapists. Please note: The number of course credits will vary for each event. Please see the event listing for specific workshop accreditation.

Certificates

Certificates are distributed electronically via a link at the end of the webinar. This link is only provided once the quiz has been taken and a passing grade is achieved. If a participant does not complete the quiz by the predetermined deadline, no extensions will be granted under any circumstances. If the quiz has not been completed, a certificate will not be issued.

Receipts

Receipts are automatically sent by email when participants register and pay online. Please be aware spam filters can block email receipts. Additional copies can be downloaded by logging into your account: My Account – Orders – Download PDF.

Full-Time Student Rates

Group Rates