Disarming Difficult Students in the Classroom

Presented by Jeff Riggenbach, Ph.D.

Live Streaming October 27, 2021


6 Hours  |    Pre-approved for 6 CEUs


This online course will be streaming live on October 27, 2021 from 8:30am – 4:00pm PT, 10:30am – 6:00pm CT, 11:30am – 7:00pm ET after purchase.

10:00am – 10:15am PT, 12:00pm – 12:15pm CT, 1:00pm – 1:15pm ET
12:00pm – 1:00pm PT, 2:00pm – 3:00pm CT, 3:00pm- 4:00pm ET
2:30pm – 2:45pm PT, 4:30pm – 4:45pm CT, 5:30pm – 5:45pm ET

Recored footage and all course content (certificate, videos, quiz) will be available until November 29, 2021. Extensions cannot be granted under any circumstances. 

Registration will close on October 25, 2021. 

Difficult people are everywhere. And sometimes it seems like this is especially true in our school systems. They are our fellow educators, our administrators, and certainly our students. Sometimes they are even in our families!

But they don’t have to push our buttons. Whether you are having difficulty managing the classroom in general, dealing with a particular challenging student, interacting with a fellow teacher, or dealing with an administrator – There are patterns to human behaviour. And once we understand where someone is coming from we can equip ourselves with specialized tools to speak their language and deal with them in more effective ways.

The good news is we don’t have to allow them to drain our energy and rob us of the joy that drew most of us to the field of education in the first place! This fun, informative workshop not only targets those high conflict students, but also equips you encourage high performers to reach their potential as well. Leave this highly engaging seminar with international personality expert Dr. Jeff Riggenbach feeling empowered to disarm even the most challenging people in your school before they get the best of you.

The “Science” of Human Communication
The Power of Patterns
Connecting is Key
The Secret of Understanding ALL Communication Breakdowns

Beliefs Drive Behaviour
Mindset Matters
The BAM Method of Communication

The Disc Model of Human Behaviour

  • The Dominant Type (D)
  • The Inspiring Type (I)
  • The Social Type (S)
  • The Cautious Type (C)

What Makes People “Difficult”?

  • Contrasting Styles
  • Rigid Thinking
  • Intense Emotions
  • Extreme Behaviours
  • “Resistant to Change Over Time
  • Lack of Awareness

Decreasing our Vulnerability to Losing our Composure in the Classroom

  • Teacher Stress and Burnout
  • Self-Care
  • Saying NO
  • What we tell ourselves
  • Keeping our “cool”
  • Discover the 8 types of high conflict (HC) people that make life difficult in educational settings and learn highly specialized strategies interacting effectively with each
  • Hone skills in and acquire tips for connecting with students in a way that develops rapport to prevent 90% of classroom behaviour problems before they escalate
  • Develop an understanding of how we get our “buttons pushed” and how to maintain our composure when we do
  • Learn triggers for each style, how to avoid them, and disarm the bomb before the fuse gets lit
  • Arm yourself with knowledge of the 5 specific characteristics that make students “difficult”
  • Identify 3“red flag” behaviours common in each HC style for early recognition & intervention
  • Learn a 3-step communication process to speak directly to each of the 8 types of HC styles
  • Implement personality informed classroom management strategies, including implications for lesson planning, intentional teaching, student discipline, and classroom ecology in a way that promotes learning for the individual student
  • Acquire damage control strategies for dealing with meltdowns when they do occur
  • Develop your own personalized action plan for each high conflict student in your classroom or person in your life

Education and Clinical Professionals: K–12 Classroom Teachers, School Counsellors/Psychologists, Learning Assistance/ Resource Teachers, School Administrators, School Paraprofessionals including Special Education Assistants, Classroom Assistants and Childcare Workers. All other professionals who support students including but not limited to: Nurses, Social Workers, Psychologists, Clinical Counsellors, Family Therapists, Occupational Therapists, Speech Language Pathologists, Addiction Counsellors, Youth Workers, Mental Health Workers, Probation Officers, and Early Childhood Educators.

Jeff Riggenbach, Ph.D. is a 3 time best-selling author and speaker/trainer/coach with the John Maxwell Team who has conducted seminars and workshops for educators and clinicians in all 50 United States, Canada, Mexico, the UK, Australia, New Zealand, and South Africa. He has devoted the past 20 years to developing advanced expertise in thinking and personality styles. In addition to his early clinical practice with behaviourally challenged foster children, Jeff’s recent work has centred around cultivating new mindsets for implementing effective communication strategies in workplace and classroom settings. Dr. Riggenbach is a certified Time to Teach trainer with the Center for Teacher Effectiveness as well as a certified DISC behavioural consultant with Personality Insights. Look for his next publication “Disarming High Conflict Personalities: Dealing with the Eight Most Difficult People in Your Life Before they Drive You Nuts” this winter.

RegistrationEarly bird FeeRegular Fee
Individual Enrollment$249.00N/A
Full-Time Student$199.00N/A

All fees are in Canadian dollars ($CAD).

For group and/or student rates please view our Terms & Conditions and contact webinars@jackhirose.com for more information and registration. 

  • Canadian Psychological Association
    The Alberta College of Social Workers (ACSW) and the Newfoundland and Labrador Association of Social Workers (NLASW) accept CPA-approved continuing education credits